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Q: Why is my twitch extension panel displaying "Not Connected"?

A: The application has an option to enable the extension. If you have already done this, the server may be down (contact support).

Extension Help
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Q: How do I create my own avatars?

A: Creating a sprite sheet in .png format, drag and drop image into avatar folder, adjust the avatar settings inside the application.

Creating Avatars
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Q: How do I assign a viewer's avatar?

A: You can issue commands as a specific viewer by using the !change command.

example: !change viewer_name !avatar littlewalker

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Q: How do I import an avatar?

A: There are three ways to import an avatar:

1) drop a png image into the avatar folder and input correct settings,
2) put a special .zip file into the import folder, and use the import function,
3) Subscribe an item on the Steam Workshop.

Importing Avatars Creating Avatars
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Q: Why are some viewers spawning as randomly colored rectangles?

A: Because the viewer has no access to any avatar. You need at least one avatar imported which is also free and unrestricted.

Editing Restrictions
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Q: How do I make the collider blocks invisible?

A: In the top quick access bar you can adjust the block color, Set the alpha to be 0 for transparency.

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Q: How do I make the background transparent for the game capture?

A: In your streaming software, use a game-capture and set the properties to "Allow Transparency". If you are unable to use a gamecapture, the alternative is a window-capture and set the Stream Avatars background color to the same color you "color key" out.

Capture Setup
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Q: Why are some of the images on the extension not displaying correctly?

A: In the application, under the general panel, click the "Update Images" button.

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Q: When I try to capture Stream Avatars it shows up as a black screen, how can I fix this?

A: Try running your streaming software as admin mode and removing/readding the game capture. You can also right click and go to properties of the shortcut of your streaming software and go to the compatibility tab and check the "run this program as an administrator" box so you dont need to do this step everytime you load obs.

Q: It's still not working... is there anything else I can try?

A: Enable the Crossfire/SLI capture mode on the GameCapture, then try again with without admin mode and then with admin mode. And lastly, try Enabling Force Scale property.

Capture Setup
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Q: Game Capture doesn't seem to work for me on Mac OSX?

A: You might have to manually download and install Syphon Inject. If you are using Mac OSX Version Mojave, you will be unable to use a Game Capture. In the latest versions of Mac, it has removed support game captures.

Capture Setup Syphon Inject Install
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Q: Stream Avatars automatically closes immediately after launching?

A: You might have browse local files for stream avatars and edit properties to launch as admin mode. If that doesn't work, it could be a problem with steam being blocked by your antivirus.

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Q: Unable to Launch Stream Avatars or Antivirus is reporting Stream Avatars as a trojan or virus?

A: You might have to browse local files for stream avatars and edit properties to launch as admin mode. If that doesn't work, it could be a problem with Steam being blocked by your antivirus. Steam wrote an article about antivirus software interferes with launching steam games or multiplayer connectivity. Click the link Below to read it.

Steam Antivirus Article
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Q: When I try to connect it says Steam account not connected?

A: First, try to close out of Stream Avatars and shut Steam down compeletely. If it still does not work you can try a full restart. If it is still not working you can try running Stream Avatars as admin mode, Steam> Stream Avatars Properties > Local Files> Stream Avatars.EXE Properties > Always Run as Administrator. If it still does not work it could be software on your computer interfering with Steam from running correctly. Try without Antivirus programs and software such as Razer Synapse / Game Optimizers.

Steam Antivirus Article